Privacy Policy

Your Privacy & Security Are Very Important To DuraGrade!


Your privacy is important to us, and DuraGrade is committed to protecting your right to privacy. To better protect your privacy we provide this notice explaining our online information practices. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

INFORMATION THAT WE COLLECT AT Milford Welding & Manufacturing

This notice applies to all information collected or submitted on the Milford Welding & Manufacturing website. We do collect information about our customers to enable us to process orders, improve our web site and provide better products and services to our customers. On some pages, you can order products, make requests and register to receive materials. The types of personal information collected on these pages are:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Credit/Debit Card Information (Encrypted!)
  • Etc.
HOW WE USE INFORMATION AT Milford Welding & Manufacturing

While you're browsing the Milford Welding & Manufacturing site, you are anonymous. We do not collect personal information without your prior knowledge and consent. We do collect your IP address (for security purposes), but that address is not tied to any personal identifier of any type. We also drop a small file on your computer so the site knows whom you are when you visit. These browser "cookies" are simple files kept on your computer that allow the Milford Welding & Manufacturing site to maintain custom settings and items in your shopping cart while you browse the site. That cookie will remain on your system for a period of time in the event you leave the Milford Welding & Manufacturing site without completing your order. This allows you to come back to your shopping cart later with items that you had selected earlier still listed.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our site, but we would not disclose anything that could be used to directly identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. In the event we decide to introduce a special offer that will involve your personal information being shared, it will always be in an "opt-in" manner. In other words, we will always send the offer to you directly from Milford Welding & Manufacturing first. If you decide to opt-in, then and only then will your information be forwarded to third parties. And Milford Welding & Manufacturing attempts to only do this type of business with third parties who have a similar privacy policy to this one in place.

OUR COMMITMENT TO DATA SECURITY AT Milford Welding & Manufacturing

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online, including secure online shopping utilizing "State of the Art" encryption of your credit card/payment information. Once you navigate to any portion of the Williams Engineering site where you're entering personal information or shopping, you'll notice your browser's URL change from "http://" to "https://". This tells you that the site's security protocols have been initiated and that everything you do from then on is secure and private between you and Milford Welding & Manufacturing only. Please be aware that Williams Engineering has no control over the privacy practices of other sites outside of the Milford Welding & Manufacturing domain. So in the event you follow a link to another site from any portion of the Milford Welding & Manufacturing site, please read that site's individual privacy policy and contact their administrator with your privacy related questions.


You can access all your personally identifiable information that we collect online and maintain by logging into the DuraGrade site and adjusting the information manually. You may also contact Milford Welding & Manufacturing on the Suggestions page if you need help with any portion of your personal information. We use these procedures to better safeguard that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

HOW TO CONTACT US AT Milford Welding & Manufacturing

Should you have any questions or concerns about these privacy policies that are not addressed here, please call us at (888) 338-5439 or send our IT Director a message in Contact Us area.

All other product names & marks on this site whether Trademarks, Service Marks, or other type, and whether registered or unregistered, are the property of their respective owners.

Return Policy

We stand behind our products.

If you are not satisfied with your purchase, you can return it for a refund within 15 days of the purchase date.

This doesn’t cover returns for:

  • Ordinary wear and tear
  • Damage caused by improper use or accidents.